The client is a leading call center with an employee strength of over 200 and handles inbound and outbound calls from existing and potential customers. Once COVID-19 lockdown norms were relaxed, the client resumed operations with 50% employee capacity, in adherence to the government’s directions.
Challenges:

The challenge was to ensure that employees followed the social distancing practice of keeping three feet away from each other while they were in the office premises.

The Zerone approach:

Zerone developed an AI-based workplace monitoring solution to identify if social distancing standards were being practiced consistently. The solution could either accept a live video feed from an Internet Protocol (IP) camera or have a surveillance video uploaded to it directly. Machine learning methodologies were used to train the AI model to detect the distance between two individuals and report it if there was a breach. Download our case study to know more