The client acts as an intermediary that provides bank loan solutions for their users by collaborating with different banks. Their services enable its users to compare and choose from various financial products across categories such as personal loans, home loans, auto loans, land loans, deposits, and credit cards. The client required a custom web application to streamline the process of creating requests for users.
- Different banks have varied criteria and requirements to process and approve loan requests. Unable to customize this process for the user
- Manual processes were being followed to keep track of paperwork
- Identifying loan or card requests with the appropriate bank was done manually
- User verification for the financial services was done manually
- Multiple requests needed to be created to the banks to collect relevant information about their offerings
- Many errors were observed while collating information over the phone
The Zerone approach:
A custom web application development was done by Zerone to assist the client with digital transformation of its services and developed a native mobile application for users to make it easier for them to gain information about the financial services. The application also included communication channels for users and banks so that relevant information could be obtained. There was also a module that allowed users to submit their documents online for verification. Download our case study to know how the client reduced their loan and credit card request processing time.